Customer Service Centre: Examination Services

The Customer Service Centre offers three main types of examination-related services that can be transacted at our one-stop service centre.

• Purchase of Statement of Results
• Collection of GCE Certificates
• Replacement of Entry Proofs

Purchase of Statement of Results

If you have lost or misplaced your PSLE, GCE ‘N’, GCE ‘O’ or GCE ‘A’ level certificate(s), simply drop by at our Customer Service Centre, call our Call Centre or e-mail us to request to purchase a copy of your statement of results.

You will be required to come down to our Service Centre to make the purchase. Please bring along your NRIC as well as S$10 for each statement that you require. If you are unable to collect the statement of results yourself and would like to appoint someone to collect it on your behalf, please furnish your proxy with a Letter of Authorisation. Your proxy should also bring along your original NRIC as well as his/her original NRIC when purchasing the statement of results.

You can also request to purchase the statement of results by mailing in the application form. The application form should be accompanied by a crossed cheque payable to ‘Accountant General, Singapore’ and a photocopy of both sides of your NRIC. Please note that an additional charge of S$2 (per local address) and S$5 (per overseas address) will be levied if you wish to have the statement mailed to you or the intended recipient.

Please download the application forms to purchase the statement of results and mail the completed form to:

Please note that statements of results for examinations taken prior to 1975 will require a waiting period of three weeks as the results would have to be extracted from our archives in Singapore or Cambridge. Statements of results for examinations taken after 1975 (1976 for PSLE) are available immediately.

You will have to write directly to Cambridge if you:

• took the ‘O’ level Cambridge School Certificate examination in 1970 or earlier;
• took the ‘A’ level Cambridge Higher School Certificate examination in 1972 or earlier; or
• took the ‘A’ level Cambridge General Certificate of Education in 1973 and 1974.

A copy of the Certifying Statement Application Form can be downloaded from the Cambridge International Examination website. You will then have to submit your application to:

Back to Top

Collection of General Certificate of Education (GCE) Certificates

These services are provided for private candidates taking the Singapore-Cambridge General Certificate of Education examinations. School candidates will have to collect their certificates and file their appeals through their respective schools.

If you sat for the Singapore-Cambridge GCE ‘N’, ‘O’ or ‘A’ level examinations as a private candidate, you can collect your certificate at the Customer Service Centre during the collection period. You will be notified of the period of collection by post. Please bring along your original NRIC, mail pouch and results slip when you come to collect your certificate at our Customer Service Centre.

Back to Top

Replacement of Entry Proofs

Private candidates registered for the Singapore-Cambridge General Certificate of Education examinations at the ‘N’, ‘O’ and ‘A’ levels may come to the Customer Service Centre to request for a replacement entry proof should they misplace or lose their original entry proof. Please bring along your NRIC when you come to make your request. In the event that you need to appoint a proxy to request for the replacement entry proof, please ensure that you provide your proxy with an original letter of authorization. The letter must contain the following information: candidate’s name, candidate’s NRIC number, and the proxy’s particulars. The proxy must also produce his / her NRIC when submitting the request on your behalf.

School candidates are to approach their schools for a replacement in the event that they lose their entry proof.

Back to Top